User Data Deletion Instructions

Last updated: August 27, 2026

This page explains how to delete the data held about you in connection with the games and applications published by Mad Poly Studio (a game studio of VNGGAMES PTE. LTD.) and their associated Meta / Facebook apps.

1. Delete your data from inside the game

1. Open the game and tap the Settings button, usually a gear icon on the main screen.
2. Switch to the Account tab.
3. Scroll to the Data Management section.
4. Tap Delete Account.
5. The game asks you to confirm: “We will immediately delete all of your data. Are you sure you want to do this?” Tap Yes.
6. Depending on whether you are signed in to Google Play Games or Game Center, a second confirmation may appear explaining what will be removed. Confirm again.
7. The game erases your data, signs you out, shows a final confirmation, and closes.

The exact wording of the menu can differ slightly between titles. Not every one of our games offers in-game deletion yet. If you cannot find this option in the game you play, use the route in section 2 instead — it covers every title we publish.

2. Ask us to delete your data

Use this route if the game you play has no in-game deletion option, if you have already uninstalled the game, or if you also want the data held on our servers removed. No account and no login are required.

1. Send an email to support.global@vng.com.vn with the subject line Data Deletion Request.
2. Tell us the name of the game and your in-game Player ID. The Player ID is normally shown in the game under Settings, Account or Profile, often with a copy button next to it. If you have uninstalled the game and cannot look it up, send us the platform you played on (Android or iOS), your device model, and the email address linked to your account — we will search on that instead.
3. If you used Log in with Facebook, mention it and include your Facebook user ID if you know it.
4. We acknowledge the request, normally within 3 business days, and tell you if we need anything further to confirm it is really yours.

We ask for these details only to confirm the request belongs to you and to locate the right records. We do not use them for anything else, and we delete the request correspondence once the case is closed. If we cannot verify a request we will tell you why, rather than delete someone else’s data.

3. What gets deleted

Whichever route you use, the following is permanently removed:

• Your game progress and save data — level, in-game currency, items, inventory and settings.
• Your in-game player profile, including your display name and avatar.
• Any Facebook account link, together with the Facebook user ID, name, profile picture, email address and friend connections we received through Facebook Login.
• Analytics, attribution and advertising event records that are tied to your player ID or device advertising identifier.
• Crash and diagnostic logs associated with your device.
• Your support tickets and the correspondence attached to them.

Deletion is permanent and irreversible. Your game progress cannot be restored afterwards, and any in-game currency or items you purchased will be lost without refund. If you reinstall the game later, you will start from the beginning as a new player.

4. How long it takes

Between the live deletion and the backup rotation, the residual copies are encrypted, are not used for any purpose, and are not accessible to our game systems.

5. Data we may have to keep

A small amount of data survives a deletion request, because the law requires it or because deleting it would harm other players. This is limited to the following, and it is never used to build a profile of you or to send you marketing:

• Purchase and transaction records — retained for up to 10 years where tax, accounting and consumer-protection law requires it. These are held by our finance systems, and by Apple or Google as the payment processor.
• Fraud, cheating and ban records — a minimal technical record retained to stop a banned account from being recreated, and to protect the integrity of the game for other players.
• Records of the deletion request itself — a note that a request was made and completed, retained so we can demonstrate compliance to a regulator.
• Fully anonymised aggregate statistics — data that can no longer be linked to you or your device, such as total install counts. This is no longer personal data.

6. Deleting data held by Meta and other third parties

This page covers the data held by Mad Poly Studio. Some data also sits with third parties, and you may want to address those separately:

• Meta / Facebook. To disconnect the game from your Facebook account, go to Facebook Settings → Apps and Websites, select the game, and remove it. When you remove an app there, Meta notifies us and we treat it as a request to delete the Facebook data we received about you. To remove the activity Meta itself holds, use Off-Facebook Activity in your Facebook settings.
• Advertising identifier. Reset or delete your advertising ID on your device — on Android under Settings → Google → Ads, and on iOS under Settings → Privacy & Security → Tracking. This breaks the link between your device and future advertising records.
• Apple and Google purchase history. Purchase receipts held by the app stores are governed by Apple and Google respectively, and must be requested from them.

7. If something goes wrong

If the in-game option does not complete — for example it stops responding, or the game closes without showing a confirmation — do not assume the deletion succeeded. Email us at support.global@vng.com.vn with the name of the game and what you saw, and we will complete the deletion for you and confirm it in writing.

If you emailed us and have not heard back within 3 business days, please resend — occasionally messages are caught by spam filters. If you are not satisfied with how we handled your request, reply to our confirmation email and ask for it to be escalated, or contact the data protection authority in your country.

8. Contact